FAQs
FAQs
Have question? We’ve got answers
Section 1: Before You Book
Q: Who provides the tours and experiences?
All experiences are delivered by trusted independent suppliers. Chillout London carefully selects and works with these partners to help ensure quality and reliability, while providing guidance and support throughout your booking.
Q: Why should I book through Chillout London?
We save you time and uncertainty by bringing carefully curated experiences together in one place, with transparent pricing and expert guidance. You get clarity, convenience, and support — often at the same or better rates.
Section 2: Pricing & Payments
Q: Are there any hidden charges?
No. The price shown is the price you pay. Chillout London believes in transparent pricing with no hidden fees.
Q: Who do I pay?
Payments are processed through Chillout London as part of facilitating your booking on behalf of the supplier.
Section 3: Changes & Cancellations
Q: Can I cancel or change my booking?
Cancellation and change policies vary by supplier and are clearly shown before booking. We’re always happy to help guide you through your options.
Q: What happens if a tour is cancelled?
If a supplier cancels, we’ll assist you in arranging an alternative or refund in line with the supplier’s policy.
Section 4: On the Day
Q: Where do tours depart from?
Departure details are included in your confirmation email and may vary depending on the experience.
Q: Who do I contact on the day?
For urgent matters, your confirmation will include the supplier’s contact details. For everything else, we’re here to help.
Still unsure?
Speak to a travel specialist — we’re happy to help.
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