Privacy Policy

Privacy Policy

PRIVACY POLICY – Summary

Who We Are

Chillout London Ltd operates https://chilloutlondon.com as a commission-only booking agent.

What Data We Collect

  • Contact details (name, email, phone)
  • Booking and transaction references
  • Website usage data (IP address, browser type, pages viewed)

How We Use Your Data

  • Facilitate bookings with third-party Suppliers
  • Provide customer support
  • Send booking confirmations and service communications
  • Improve website functionality
  • Comply with legal obligations

Data Sharing

Personal data is shared only where necessary with:

  • Suppliers delivering your experience
  • Payment processors and booking platforms
  • Legal or regulatory authorities when required

We do not sell personal data.

Your Rights

You have rights under UK GDPR, including access, correction, deletion, and objection. Requests can be made via our contact details.

PRIVACY POLICY

Last updated: 08 Feb. 2026

Chillout London Ltd (“Chillout London”, “we”, “us”, “our”) operates as a commission‑only booking agent. We do not own, operate, or supply tours, events, tickets, attractions, or other products directly. Our role is limited to marketing third‑party products and facilitating bookings on behalf of independent suppliers.

This Privacy Policy explains how we collect, use, store and share your personal information when you visit or use https://chilloutlondon.com (the “Website”).

Company details
Chillout London Ltd
Kiosk: Westminster Pier, London, UK
Email: info@chilloutlondon.com

  1. Scope of this Policy

This Privacy Policy applies to personal data we collect through the Website and during the booking process where we act as an agent. It does not apply to personal data collected directly by third‑party suppliers, whose privacy policies will apply separately.

This Privacy Policy should be read together with our Terms and Conditions.

  1. Information We Collect
  2. a) Information you provide directly
  • Name
  • Email address
  • Phone number
  • Billing address
  • Booking and transaction references
  • Communications sent to us via forms, email, or customer support
  1. b) Information collected automatically

When you visit the Website, we may automatically collect:

  • IP address
  • Browser and device information
  • Language preferences
  • Referring URLs
  • Pages viewed and timestamps
  1. c) Cookies and similar technologies

We use cookies and similar technologies to operate the Website, analyse traffic, and support affiliate and commission tracking. See Section 8 (Cookies).

  1. How We Use Your Information

We use your personal data to:

  • Facilitate bookings with third‑party suppliers
  • Pass required booking details to suppliers so services can be delivered
  • Provide customer support and booking assistance
  • Send booking confirmations and service communications
  • Improve the Website and user experience
  • Comply with legal and regulatory obligations
  • Send marketing communications where permitted by law or where you have consented
  1. Legal Basis for Processing (UK GDPR)

We process personal data on the following legal bases:

  • Contractual necessity – to facilitate bookings you request
  • Legitimate interests – operating our commission‑based business, customer support, and fraud prevention
  • Legal obligation – compliance with accounting, tax, and regulatory requirements
  • Consent – marketing communications and non‑essential cookies where required
  1. Sharing Your Information

As a commission‑only agent, we share personal data only where necessary to complete your booking.

We may share your data with:

  • Event organisers, tour operators, venues, attractions, or other suppliers
  • Payment processors and booking technology providers
  • Employees or contractors supporting our operations
  • Legal or regulatory authorities where required by law

We do not sell personal data or use it to create our own products or services.

Some suppliers may be located outside the UK. Where applicable, appropriate safeguards are used to protect your data.

  1. Data Security

We apply reasonable technical and organisational measures to protect personal data. However, no internet‑based system is completely secure, and absolute security cannot be guaranteed.

  1. Data Retention

Personal data is retained only for as long as necessary to:

  • Complete bookings
  • Resolve disputes or complaints
  • Meet legal, accounting, or regulatory requirements
  1. Cookies

Cookies are small text files stored on your device.

We use cookies to:

  • Enable essential website functionality
  • Remember user preferences
  • Analyse site usage and performance
  • Track referrals and commissions

You can manage cookies via your browser settings. Disabling cookies may affect Website functionality.

By continuing to use the Website, you consent to our use of cookies unless you adjust your settings.

  1. Marketing Communications

We may send service‑related communications connected to your booking. Marketing communications are sent only where legally permitted, and you may opt out at any time.

  1. Your Rights

You have rights under UK data protection law, including the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent where processing relies on consent

Requests can be made using the contact details above.

  1. Third‑Party Websites and Suppliers

Our Website links to third‑party suppliers. We are not responsible for their privacy practices, products, or services. Their own privacy policies will govern how they use your data.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Website constitutes acceptance of the updated Policy.